This section guides you on adding and managing password recovery and MFA verification methods. We recommend setting up at least the Microsoft Authenticator App (for MFA), a cell phone (for both MFA and password recovery), and a personal email address (for password recovery). Having these three methods ensures you maintain account access, even during travel or in situations without Wi-Fi or cell phone service.

 

Use this process to keep your sign-in methods current as you update devices, phone numbers, or email addresses. Keeping your security information up-to-date helps ensure continuous access to your accounts whenever you need it.

 

For an overview, we recommend this short video, also available at Registering and managing your security info

 

 

 

 

 

Step 1: In a web browser, go to: myaccount.microsoft.com and sign in if necessary.

 

Step 2: Click on UPDATE INFO in the Security info tile.

 

 

Step 3: If you've previously configured any sign-in methods, they will be listed here.

 

 

Outcome

You have accessed your Security Info sign-in methods.

 

 

 

 

Step 1: Access the “Security Info”” section where your available sign-in methods are listed.

 

 

Step 2: Click “Add sign-in method”. We recommend configuring multiple methods to enhance your account security.

 

 

Step 3: From the “Choose a method” dropdown, select an option and click “Add” to begin setup.

Step 4: Follow the on-screen instructions for your selected method. To add additional methods, repeat steps 3 and 4. For detailed guidance, refer to the Specific Method Instructions section below.

 

Step 5: Once you've added all desired methods, simply leave the “Security Info” page. Going forward, you may be prompted to verify your identity using one of these methods when accessing your account or this page.

 

Outcome

Multi-Factor Authentication (MFA): You have set up at least two verification methods. We recommend using the Microsoft Authenticator App, in addition to as many other options as possible. Note that “Email cannot be used for MFA”. Self-Service Password Reset (SSPR): You have set up at least two recovery sign-in methods. “Email and mobile phone” are the only options available for password recovery.

 

 

 

 

Step 1: Access your Security Info sign-in methods.

 

Step 2: To change a method, click the "Change" link if available.

 

 

Step 3: Go through the on-screen instructions for your chosen method. Repeat as necessary. See Specific Method Instructions below.

 

Step 4: When finished, simply navigate away from the Security Info page. You may need to authenticate using one of your sign-in methods to log into your IVCC account or to access the Security Info page again.

 

 

 

Outcome

You have changed your verification and recovery sign-in methods for Multi-Factor Authentication (MFA) and Self-Service Password Reset (SSPR). Be sure you maintain the minimum of two methods for both MFA (recommend the Microsoft Authenticator App plus another non-email method) and password recovery (email and mobile phone are the only options).

 

 

 

 

Step 1: Access your Security Info sign-in methods.

 

Step 2: To remove a method, click the "Delete" link

 

 

Step 3: Go through the on-screen instructions for your selected method. Repeat as necessary.

 

Step 4 - If necessary, Add additional sign-in methods to be sure you maintain the minimum of two methods for both MFA and password recovery (email or cell phone only).

 

Step 5 - When finished, simply navigate away from the Security Info page. You may need to authenticate using one of your remaining sign-in methods to log into your IVCC account or to access the Security Info page again.

 

 

 

Outcome

You have removed old verification and recovery sign-in methods for Multi-Factor Authentication (MFA) and Self-Service Password Reset (SSPR). Be sure you maintain the minimum of two methods for both MFA (recommend the Microsoft Authenticator App plus another non-email method) and password recovery (email and cell phone are the only options).