2351
Virus/Malware
This procedure will guide a user through running a virus scan to ensure malice was not brought upon their computer.
Definitions
- “Standard Virus Infection": The computer is infected with a traditional virus/spyware infection.
- For example: The device is getting pop-up advertisements, the device has "Potentially Unwanted Programs,” browser hijack, exhibiting odd behaviors, etc.
- “Fake Virus Alert": A website pop-up that suggests that the computer is infected and provides a telephone number to call to address the infection. Upon calling the suggested number, the vendor may ask for a service fee to clean the machine but will request remote access to the device.
- “Pop-up Ads/Action Center Alert": A website pop-up in either a pop-up window and/or Action Center that suggests an infection or that “software has expired … click here to renew”.
- "Ransomware": A computer infection that installs without the customer's knowledge, proceeds to encrypt the customer's machine, and typically requests a ransom payment to decrypt files.
Contents
Scan Results and Additional Support
What to do if nothing is found in your scan
What to do if threats are found
Malwarebytes
- Click the arrow in the taskbar notification area
- Right click the icon that looks like a blue M that will be Malwarebytes and click
- Click Start Threat Scan
- The scan will start
- Once Done a box will appear showing you the results
Microsoft Defender
- Select start menu type in the search field Security or Defender
- Select "Open Windows Security"
- Click Virus & threat protection.
- Select "Scan options,"
- Choose "Full scan"
- Select "Scan now"
Microsoft Safety Scanner
Microsoft Safety Scanner is a scan tool designed to find and remove malware from Windows computers. Simply download it and run a scan to find malware and try to reverse changes made by identified threats.
- Select "Download Microsoft Safety Scanner “ 32 or 64 bit version that matches your device
- Go to where the file was downloaded and launch the "MSERT.exe" file.
- "License Agreement" page, select "Accept all terms of ..." and choose "Next."
- "General Information" page, select "Next"
- "Scan Type" page, select "Full scan ...", do NOT select "Next" button. When Windows Defender is done to click "Next".
- The device will be scanned for threats.
- After the scan report of threats will be displayed and action taken by software. Select “Finish.”
Scan Results and Additional Support
What to do if nothing is found in your scan
If you've performed a security scan and no safety issues were found, and you still have concerns or problems with your device, you can reset your password as a preventative measure.
What to do if threats are found
- Remove the device from the network and disconnect any devices connected to it.
- Reset your password immediately.
- Provide screenshots of the results of the scan.
- Include the serial number of the device.
- Call IT Help Desk right away.
Reset your IVCC Password
To reset your IVCC password, please follow these instructions:
- Visit the password reset page by clicking on the following link: https://ivcc.happyfox.com/staff/kb/articles/75-how-to-reset-expired-forgotten-ivcc-password-s
Allow for Synchronization
After resetting your password, please note that account updates between email and network accounts may take approximately 5 minutes to synchronize. To ensure a smooth login experience on an on-campus device, waiting for this synchronization to complete is essential.
IT Help Desk
If you encounter threats on your device, have any issues during the password reset process or have further concerns, please contact our IT Help Desk for assistance. Below are two ways to reach us.
Submit a Ticket
- Go to the IT Help Desk ticketing system at https://ivcc.happyfox.com/home/
- Click on "Submit Ticket" in the upper right-hand corner.
- Fill out the required information and describe your issue or question.
- Click "Submit," and our support team will reply as soon as possible.
Phone Support
- You can also call us at (815) 224-0555.
- Our office hours are from 08:00 am to 4:30 pm.
Our dedicated IT support team is here to assist you and resolve your issues promptly. Your satisfaction is our priority, and we are here to assist you every step of the way.
